Testimonials

Peggy Ann (Francis) Robbins

Hewlett-Packard (Call Center Planning)

“I appreciate your help with the planning for the call center I am building at Hewlett-Packard to service all U.S. Hewlett-Packard employees in administering HP employee benefits and related processes. Your ability to hit the ground running was incredible and the results were excellent. The research of various vendors and your recommendations saved us months of time. The entire hiring process that you managed to select our call center representatives was ingenious and your experience was demonstrated in the quality of the new hires. They are working out beyond our expectations. Thanks to you we have a great start.”

Hewlett-Packard (Employee Services Organization Training)

“Peggy demonstrated a high degree of flexibility to our ever-changing needs and produced on-time products and services sometimes with very last minute notice. The bottom line for us was that during the time Peggy’s structured training was provided, the ESO noticed an improvement in the new hire’s ability to perform their jobs.”

Lucent Technologies

“Peggy Ann Francis presented her telesales curriculum when our organization was initially developing a new telesales organization. Peggy’s program was the key in our start-up! Peggy provided an aggressive curriculum. She develops her program based on a pre-assessment versus assumptions and she is always up-front with her observations. I would warmly suggest consideration of Peggy Ann Francis as a consultant for any telesales environment.”

Art of Barter

“From the first moments of telephone contact with her I knew that she was a consummate professional and someone I wanted to work with. She has proven herself to be an indispensable asset to our evolving and growing organization. Peggy is a quick study; she has been adept at identifying and articulating our needs in our information intensive and time sensitive industry. Her interpersonal skills and motivational attitude have had a direct impact on our accelerated growth and productivity. I am pleased to give Peggy Francis my highest recommendation.”

American Direct Business Insurance

“As with any start-up operation, there are many bumps in the road and having you here for our first week enabled Geoff and I to navigate those bumps with little, if any, sacrifice to our operations. We feel the entire week was well planned and the material was presented to our staff in such a way as to promote a true “team” environment. Our goal was to create a cohesive unit that could work closely together in order to meet and surpass production goals. We still are not fully automated, but our results are exceptional (20% over quota!!) which is clearly a reflection on your skills as a trainer and the success of the training program implemented by you for our Sales Associates.”

John R. Robbins

Vice President, Federal Accounts, Stanley Associates

“John has an outstanding background as a line executive and superb proposal Director. He has excellent verbal and written communications skills that serve us well in a 55% Win Rate environment on over 300 proposals annually. John is only assigned the largest and most complex assignments. He inspires hope and confidence, both internally and externally, with Team Members in developing winning strategies.”

Proposal Manager, Stanley Associates

“John has proven himself to be a critical asset on each and every proposal he has supported. John’s professionalism is unmatched, and his work ethic is outstanding. John repeatedly went beyond what was asked of him in order to assist the team and ensure the submission of the best possible proposals. The combination of his technical insight, admirable initiative, and extreme attention to detail directly contributed to the success of the proposal team. John’s consistent, high quality performance will enhance the capabilities of any team he supports.”

Senior Proposal Specialist, Stanley Associates

“I have worked closely with John over the past 4 years and have supported him on numerous proposal efforts and projects. John produces a high volume of work while maintaining high standards for quality and accuracy in proposal development and management. I have always found John to take inititative to go above and beyond the expected parameters of his job while possessing the ultimate “can do” attitude on all tasks.”